Member Services

Qualifications

• Customer Service experience in a fast paced, high volume environment
• High degree of comfort with human relations
• Valid CPR certificate – preferred First Aid
• Some computer experience as it relates to data entry and on-line registration
• Fitness background or an interest in physical activity

Role/Responsibilities
It is the responsibility of Member Services staff to use their exceptional customer service skills to make each member feel welcome upon entering the club.  Fitness Consultants will:

• Perform basic equipment maintenance
• Maintain general tidiness and cleanliness throughout the gym and change areas
• Oversee and distribute towel service for members, including the cleaning and storage of towels
• Book and complete PeT (Personal electronic trainer) orientations
• Perform PeT training sessions
• Book and complete equipment orientations
• Answer questions that relate to equipment operation
• Interact with membership base
• Educate members about current club promotions/events
• Perform lunch and learns
• Monitor their overall satisfaction with club operations, and avail themselves to all questions that will enhance the member’s club experience
  

Summary of Position
Columbia Lake Health Club offers a dynamic environment for member services staff to help educate and motivate our members and provide excellent customer service. We have a professional clientele that is enjoyable to work with and motivated to get results.